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Providing Outstanding Customer Service Is an Art Not a Science

Lessons from Experience Shortly after my twentieth birthday I went to work in an art gallery. My job was to make the picture frames. The business was run by one man, I’ll call him Peter. We did quite a bit … Continue reading

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Why Do Businesses Need to Take Customer Service Seriously?

Most of us believe that our businesses exist for profit. Indeed, we do. But keeping this as a sole mindset may be detrimental to our enterprises in the long run. We must understand that for our businesses to be able … Continue reading

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